Introduction
Last Updated: 12/30/2025
Opal Labs Cleaning (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, schedule a service, or interact with us in any way.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information in the following categories:
A. Personal Information You Provide
When you interact with us, you may provide:
- Name
- Email address
- Phone number
- Service address
- Details about your property or cleaning needs
- Payment information (processed securely by third‑party providers; we do not store full card details)
B. Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website
- Cookies and tracking technologies (see Section 6)
C. Information from Third Parties
We may receive information from:
- Payment processors
- Scheduling or booking platforms
- Marketing or analytics tools
- Social media platforms (if you interact with us there)
2. How We Use Your Information
We use your information to:
- Provide and manage cleaning services
- Send quotes, confirmations, and service updates
- Process payments securely
- Improve website performance and user experience
- Communicate with you about promotions or updates (you may opt out anytime)
- Maintain internal records and compliance
- Enhance safety, security, and fraud prevention
We do not sell your personal information.
3. How We Share Your Information
We may share your information with:
A. Service Providers
Trusted third parties who help us operate our business, including:
- Payment processors
- Scheduling and dispatch platforms
- Customer support tools
- Marketing and analytics providers
These partners only receive the information necessary to perform their services.
B. Contractors and Cleaning Professionals
When required to fulfill your service request, we may share:
- Service address
- Access instructions
- Relevant job details
We do not share unnecessary personal information.
C. Legal Requirements
We may disclose information if required to:
- Comply with applicable laws
- Respond to lawful requests
- Protect our rights, safety, or property
5. Your Rights (California Residents)
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information we collect
- The right to request deletion of your information
- The right to opt out of data sharing for marketing
- The right to non‑discrimination for exercising your rights
To make a request, contact us at:
contact@opallabscleaning.com
+1 (310) 919-3213
6. Cookies & Tracking Technologies
We may use cookies, pixels, and similar technologies to:
- Improve website functionality
- Analyze traffic and usage patterns
- Personalize content or ads
You can control cookies through your browser settings.
7. Third‑Party Links
Our website may contain links to third‑party websites.
We are not responsible for the privacy practices or content of those sites.
8. Children’s Privacy
Our services are not directed to children under 13.
We do not knowingly collect information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
The “Last Updated” date at the top reflects the most recent version
10. GDPR Notice (For Visitors in the European Economic Area)
If you are located in the European Economic Area (“EEA”), the United Kingdom (“UK”), or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR) and similar laws. Although Opal Labs Cleaning primarily serves clients in the United States, we are committed to protecting the privacy of all visitors.
A. Legal Basis for Processing Personal Data
We process your personal data under one or more of the following legal bases:
- Contractual necessity – to provide quotes, schedule services, and fulfill service agreements.
- Legitimate interests – to improve our website, prevent fraud, and operate our business.
- Consent – when you opt in to marketing communications or accept cookies.
- Legal obligations – to comply with applicable laws and regulations.
B. Your GDPR Rights
If you are in the EEA, UK, or Switzerland, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Restrict processing of your data
- Object to certain types of processing
- Request data portability
- Withdraw consent at any time (when processing is based on consent)
To exercise any of these rights, contact us at:
contact@opallabscleaning.com
We may request verification of your identity before fulfilling your request.
C. International Data Transfers
Your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.
We take reasonable steps to ensure your data is handled securely and in accordance with this Privacy Policy.
D. Data Retention
We retain personal data only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Maintain business records
When data is no longer needed, we securely delete or anonymize it.
E. Right to Lodge a Complaint
If you believe your GDPR rights have been violated, you may lodge a complaint with your local data protection authority.
11. Contact Us
If you have questions about this Privacy Policy or your data, contact us:
Opal Labs Cleaning
Email: contact@opallabscleaning.com
Phone: +1 (310) 919-3213
Location: Santa Monica, CA